Ensuring E911 Compliance- A Guide for Our Valued Clients

Ensuring E911 Compliance: A Guide for Our Valued Clients

Dear Clients:

As your trusted telecommunications provider, our priority is to keep you informed of industry regulations and updates.  Today, I would like to share information about the Enhanced 911 (E911) compliance regulations.  E911 is an advanced emergency calling service designed to improve the efficiency and effectiveness of 911 calls, enabling faster and more accurate responses from emergency services.


E911 compliance is mandatory in the United States.  E911 requirements and compliance regulations apply to various types of communication services, such as landlines, VoIP, and mobile services, as well as Multi-Line Telephone Systems (MLTS) used by businesses and other organizations.


The Federal Communications Commission (FCC) enforces regulations that mandate the implementation of E911 services by telephone carriers and service providers.  E911 works by combining traditional emergency calling features with advanced location-based information, making it easier for emergency responders to locate callers in need.


The primary concerns in E911 regulations is: providing accurate location information (dispatchable location), a valid callback number, enabling direct 911 calling (no prefix or area code), and an on-site notification sent to a central location.


To comply with E911 guidelines, it is crucial to ensure that your current address and phone numbers are up-to-date and accurately reflected in our database. Inaccurate or outdated information can result in delayed emergency response times, putting your safety and well-being at risk.


In addition to updating your information, it’s also important to understand how an E911 call works. When you dial 911, your call is routed to a Public Safety Answering Point (PSAP) that covers your geographic location. The PSAP then utilizes information provided by your carrier (Conquest) to locate you and dispatch first responders as quickly as possible.


We encourage you to take a moment to review your contact information and ensure that it is current and accurate.  Conquest does regularly audit this information in our database, however, if you have recently changed phone numbers, moved to a new address, changed your name, etc. please contact us ASAP.   If you have any questions, please don’t hesitate to reach out to us for assistance.  Email: support@csatlanta.com or 770-953-2500

Thank you for your attention to this important matter.