Digital disruption isn’t a gradual shift. In reality, it’s more like a seismic event that can reshape entire industries in a blink. It occurs when new technologies and business models fundamentally alter how customers behave and how value is delivered. Service disruption examples can include things like a nimble startup with a disruptive app, or even a tech giant venturing into your domain.
The consequences for unprepared businesses can be devastating. Imagine system outages, data loss, or simply the inability to adapt to new customer service expectations—all potential outcomes of digital disruption.
However, there’s a silver lining. The concept of “working forever” offers a lifeline. It’s the ability to maintain some level of functionality, even during disruptions. Think of it as building a business that can survive any challenge, from internet outages to changing customer demands.
Next, we’ll dive into how businesses can use IT consulting services to turn disruption into an opportunity for long-term growth.